Opti-Time Field Service, the solution to optimize your mobile workers' jobs.

Honor your appointments and optimize your technical teams’ time and effort with the benchmark solution for planning and managing field service calls.

  • Our client’s logo: Allodiagnostic
  • Our client’s logo: Berner
  • Our client’s logo:  Blinds to Go
  • Our client’s logo: Bubendorff
  • Our client’s logo: Casino
  • Our client’s logo: Culligan
  • Our client’s logo: Dalkia
  • Our client’s logo: Derichebourg
  • Our client’s logo: Engie
  • Our client’s logo: Mettler Toledo
  • Our client’s logo: Polyexpert
  • Our client’s logo: Saria
  • Our client’s logo: Selecta
4.8 out of 5

Based on user feedback from Gartner Peer Insights, Capterra and GetApp. Sourceforge Top Performer, Winter 2023.


Since 2017, Nomadia has been recognized in the Gartner® Magic Quadrant™ report.
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More appointments, less distance.

Opti-Time Field Service is the field service management solution that optimizes the schedule of maintenance, controlling, auditing and service activities.

20 to 30% reduction in mileage

Smart planning and route optimization help reduce the distance covered, saving on fuel consumption and CO2 emissions.

20 to 30% more appointments per technician

Thanks to fast, targeted, cost-effective interventions, your teams gain 20 to 30% in productivity and enjoy more agile yet reassuring work conditions.

150 specific parameters taken into account

The artificial intelligence optimization engine assists you in planning and constructing optimized schedules adapted to real-life conditions and hazards in the field.

Optimized service quality

Shorter intervention slots are made available to customers, and commitments are better respected. The customer can track the technician on a map in real time.

All the features.

With Opti-Time Field Service, you can adopt an eco-responsible approach by optimizing your teams’ routes and schedules in the field.

Assisted, automated scheduling to offer optimized intervention slots in real time.

Whether directly integrated into your online site, connected to your call center, or accessible from your technicians’ or subcontractors’ mobile application, this feature guarantees that your work is globally optimized, offering a real competitive advantage.

Automatic creation of optimized intervention schedules:

  • More than 150 specific parameters may be taken into account;
  • on-call worker and subcontractor management;
  • continual search for the best appointment;
  • planning of recurring appointments and emergency interventions;
  • multi-day and multi-technician circuit optimization;
  • consideration of road traffic, overnight stays, weather conditions, the need to recharge electric vehicles, etc.;
  • respect of customer commitments, etc.

Prediction of the number of workers required, the duration of each intervention, equipment required, etc.

Opti-Time Field Service projects models of your work and data to automatically propose interventions adapted to real-life conditions in the field and to your profession.

Optimal distribution of the workload and field teams.

Opti-Time Field Service balances your technicians’ workload and helps you determine the ideal sectorization before organizing the intervention circuit.

A number of features foster long-lasting, high-quality customer relationships:

  • a personalized appointment portal for principals;
  • ecological slot scheduling through the calculation of the time slot with the lowest economic and ecological impact;
  • follow-up notifications by email and SMS;
  • ETA information and technician tracking on a map;
  • personalized reports; satisfaction surveys, etc.

The mobile application is designed to help technicians perform their tasks efficiently in the field:

  • a detailed agenda with customer and intervention information sheets;
  • specific procedures and task lists;
  • report entry (signatures, photos, documents, etc.);
  • real-time information feedback;
  • optimized appointment scheduling;
  • equipment and supply scanning;
  • disconnected mode.

Enter personalized visitation reports from the mobile application: specific workflows, double signatures, photo-taking, customer feedback entry, etc.

The intervention sheets are fully customizable to ensure compliance with your company procedures and provide technicians with optimal work conditions.

Communication tools specializing in field collaboration:

  • location of nearby co-workers;
  • internal messaging;
  • assistance in execution using augmented reality;
  • embedded document library;
  • sharing of field knowledge, etc.

Real-time tracking of vehicle fleet movements on a map and archival of completed circuits.

Because the fleet is geolocated, the planner can monitor the execution of the circuit in real time: view whether interventions are timely or late, view rescheduled or cancelled appointments, and see the difference between the projected and achieved schedules. Alerts make it possible to react quickly to any hazards and keep the customer informed.

A module that generates and processes automatic and optional alerts:

  • fall detection system;
  • detection of prolonged immobility;
  • positive security;
  • SOS button.

Opti-Time Field Service is a valuable assistance device that improves field team safety.

Interactive dashboards allowing direct access to the main KPIs calculated by the application:

  • number of interventions carried out, cancelled, postponed;
  • load rate, worker and subcontractor absences;
  • comparison of planned circuits vs. completed circuits, etc.

Integrated business templates and advanced configuration to adapt the solution to your own processes.

Opti-Time Field Service speaks your language and adapts perfectly to the processes and workflows of your organization and your industry.

An integrated digital adoption platform that makes it easy to get started with the solution:

  • On-board guidance;
  • Interactive guides;
  • Quick tasks and tips & tricks;
  • Integrated video supports;
  • Gamification.

API, native ETL and connectors such as CRM, ERP, and others allow you to easily integrate Opti-Time Field Service into your various information systems. And a system of webhooks guarantees a secure, continuous synchronization between Opti-Time Field Service and your applications.

Optimal conditions for the security and confidentiality of your data:

  • ISO 27001, ISO 22301, ISO 9001, ISO 14001 certifications, and more;
  • Secure Hybrid Cloud;
  • Microsoft Azure Architecture;
  • SSO authentication;
  • Password encryption;
  • 24-hr RPO; etc.

What our customers optimizing their field service management have to say about Nomadia solutions

Choose the plan that suits your needs.

3 months 12 months Save up to 17%

The most popular

These rates are provided for information and are non-contractual.
*Contact us for a personalized rate.

Compare the features.

Opti-Time Field Service Essentials Opti-Time Field Service Premium
Scheduling management

Interactive schedule revision

Management of contingencies: absences, vacations, cancelled appointments, delays, etc.

Consideration of road traffic

Alerts on conflicts or non-compliance with parameters

Real-time slot proposal

Assisted planning of interventions

Automatic schedule optimization

-
Management of mobile resources

Smart identification of technicians' skills

Planning of availability and vacations

Organization by team and agency

Subcontractor management

-

Overnight stay management

-

Consideration of on-call time

-

Tracking

Lone worker protection

Quote available Quote available
Customer and intervention management

Generation of customer and intervention information sheets

Multi-technician interventions

Management of recurring visits according to contracts

-

Customer communication

Quote availabe Quote availabe
Mobile application

Real-time monitoring of circuit completion

Interactive proposal of appointment slots to customers

-

Creation of visitation reports, photos, signatures

Scan module

-

Management of products, supplies and equipment

-

Collaboration, messaging and display of co-workers

-
Configuration and administration

User profile management

Limited

Creation of performance monitoring dashboards

SSO authentication

-

Interface customization

Limited
Integration

API access

Quote available

Circulation (ETL)

-

News and tips on managing interventions.

Request a personalized demonstration or a quote.

Want to learn about our prices, receive a personalized demonstration of Opti-Time, or request a specific quote? Enter your contact information below, and our experts will get back to you as soon as possible.

Any further questions?

You’ll find the answers to our customers’ most frequently asked questions here.

Nomadia is the leading French publisher of SaaS Smart Mobility solutions, guiding more than 175,000 professionals in the field every day. Our solutions are easy to use and quick to roll out, and they guarantee a significant, immediate return on investment.

Combining the expertise of a software integrator / editor with that of a consulting firm, Nomadia’s teams provide you with customized support, from data consulting to the roll-out of mobile terminals. Moreover, our technical support is available 24 hours a day, seven days a week.

Nomadia solutions guide the digital transformation of all types of mobile professionals: traveling sales representatives, delivery drivers, technicians, auditors, healthcare personnel, diagnosticians, service providers, patrolmen, experts, and more.

From small- and medium-sized companies to large corporations, our solutions can be adapted to companies of any size and in any sector.

Each Nomadia solution consists of a ready-to-use SaaS which includes a back office and a mobile business application specially designed for field operations.

Our APIs and their many connectors allow you to integrate our technologies into third-party applications, whether those are custom solutions or market standards.

Our consultant teams can also help you set up a customized solution that is perfectly adapted to your business processes.

Yes! Contact our team to get an evaluation version of the solution of your choice.

As a company committed to the planet, Nomadia naturally asserts a strong CSR (Corporate Social Responsibility) approach. We integrate social, ecological and economic issues into everything we do.

By optimizing the mobility of mobile professionals, our solutions help improve our customers’ productivity, the well-being of their employees, and the impact of their businesses on the environment.

The Nomadia teams are available to answer all your questions: