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Field service management
[Interview] Maintenance intervention planning: a strategic challenge for ENGIE Solutions
From the 1st January 2020, all of the ENGIE group’s B2B* energy operations will be incorporated under the umbrella brand ENGIE Solutions. Previously structured by business activity, each work stream will now be organised into 3 customer-focussed business units: Town and Local Authorities, Industry, and the Tertiary and Proximity sector. Patrick Hourqueig, Director of Tools & Processes for the latter, highlights the challenges and what’s at stake in scheduling interventions for the 7,000 technical staff and field workers carrying out installation maintenance for ENGIE Solutions’ customers.
Estimated Time of Arrival (ETA): critical info made more reliable thanks to AI
The Estimated Time of Arrival – or ETA – has always been a critical information item for all actors in the logistics chain. It is pivotal, too, in any activity involving travel and mobile resources on the ground.
Last mile logistics: the challenges of optimizing deliveries in a more regulated environment
Many local authorities are now putting incentive schemes in place to encourage transport and logistics companies to gear up the way they administer and control goods and merchandise mobility. Growing pressure to comply with the current directives on climate change and environmental protection has given rise to initiatives such as urban logistics charters, metropolitan logistics agreements, low carbon emission zones, and goods movement plans that are all focussed on solving issues around last mile logistics, a complex phenomenon that is rapidly becoming even more problematic for our densely populated city centres.
Mettler Toledo: tangible savings thanks to real time optimization of appointment schedules
Mettler Toledo is a world leader in the manufacture of precision measuring instruments: their weighing solutions and range of equipment for product analysis and testing help customers streamline procedures, and improve productivity while staying within the confines imposed by regulatory constraints
Something you hear these days is that the job of on-the-road selling is on the way out. Inefficient, costly, no longer appropriate for selling into today’s hi-tech environment and the realities of the current marketplace, is the travelling salesman really doomed to extinction? Don’t speak too soon!
According to Gartner, by 2020 more than 20 billion objects will be connected, making the Internet of things (IoT) one of the most important technology growth markets, with millions of possible applications.