Delivery management system: TOP 5 of the best tools

Online commerce continues to grow. In 2023, 42 million French people made purchases online. This enthusiasm demands more rigor in terms of tracking and managing deliveries for logistics companies. That’s why a delivery management system (DMS) is a tool not to be overlooked to improve:

• Operational efficiency
• Costs
• Customer satisfaction

Summary:

• What is a delivery management system?
• TOP 5 delivery management systems
• Essential features of a delivery management system
• Why is it important?

What is a delivery management system?

A Delivery Management System (DMS) is a software platform designed to optimize the delivery process of goods. It allows for the optimal planning and coordination of all stages of delivery operations, from order integration to customer satisfaction management. These systems are an integral part of the logistics management software category, widely adopted by supply chain experts to improve the efficiency and outcomes of their activities.

TOP 5 delivery management systems

To help you make the right choice, here are the top 5 tools in 2024.

Nomadia Delivery

Nomadia Delivery is a delivery management platform designed to optimize and track logistics flows in the transportation and logistics sector.

It focuses on optimizing deliveries and tracing the supply chain, offering complete traceability of packages from the warehouse to delivery.

Nomadia Delivery enables eco-responsible appointment scheduling and route optimization to improve efficiency and reduce environmental impact. It integrates features such as regulatory compliance, an all-in-one mobile application for drivers, geographical mastery, and traffic restriction management.

Trakop

Trakop is a feature-rich delivery management software designed to automate and track delivery processes using an artificial intelligence-based platform. It focuses on reducing operational costs, optimizing workflows, and enhancing customer experience. Trakop offers various features including efficient order management, customer communication and feedback, and handling data from multiple software. It is suitable for a variety of industries, offering specific solutions for delivery management in areas such as dairy products, water, groceries, and more.

Getswift

GetSwift is a delivery management software designed to optimize the delivery process for businesses. It is particularly suitable for restaurants, retail, and other delivery services. Among its key features are order integration from Point of Sale (POS) systems, visualization of store and driver locations, and route optimization. The software also allows for automatic dispatch to drivers, drivers’ ability to accept missions via mobile, and sending alerts to customers. It helps with deliveries and collects instant feedback from customers while offering analytical insights. GetSwift aims to help businesses in various sectors manage their deliveries more efficiently, with the goal of improving customer satisfaction and operational productivity.

Onfleet

Onfleet is a delivery management software designed to help businesses optimize their delivery operations. It offers a variety of features such as route optimization, real-time delivery tracking, automated communication with customers, and detailed analytics to improve delivery performance. Onfleet is used by various industries including restaurants, retail, and delivery services to efficiently manage their delivery fleets and improve customer experience.

LogiNextsolutions

LogiNext offers a suite of automated logistics solutions under various products such as LogiNext Mile™, LogiNext Reverse™, LogiNext On-Demand™, and LogiNext Haul™. These products offer advanced features for route optimization, schedule planning, live tracking, and delivery validation. LogiNext serves multiple industries including courier services, retail, e-commerce, and logistics. Their platform aims to improve delivery operations management, offering real-time visibility and automation for efficient delivery management.

Essential features of a Delivery Management System

The essential features of a delivery management system (DMS) include:

• Route optimization: Selecting the best routes to minimize travel time and costs.
• Real-time tracking: Tracking the position of delivery vehicles for increased transparency.
• Order management: Integration and efficient management of orders for optimal delivery planning.
• Customer communication: Updating customers on the status of their delivery.
• Analysis and reports: Providing data to assess and improve delivery performance.
• Integration with other systems: Compatibility with other logistics systems for smooth management.

Why is it important?

Today, delivery efficiency is a key factor in customer satisfaction and competitiveness.

With a delivery management system, you optimize your delivery routes. Therefore, you reduce the time and costs associated with transportation. This not only saves resources but also allows for more deliveries in a shorter amount of time.

Customers expect fast and reliable deliveries. A DMS provides accurate information on delivery tracking and estimated arrival times, thereby improving the customer experience.

By automating and streamlining the delivery process, a delivery management system reduces human errors and operational inefficiencies, resulting in cost savings.

With the data and analytics provided by a DMS, you can make informed decisions to continuously improve your delivery processes.

Efficient delivery management can become a major competitive advantage, especially in sectors where the speed and reliability of delivery are important differentiation criteria.

A DMS can contribute to making delivery operations more sustainable by optimizing routes to reduce fuel consumption and CO2 emissions.