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Field service management
[Interview] Maintenance intervention planning: a strategic challenge for ENGIE Solutions
From the 1st January 2020, all of the ENGIE group’s B2B* energy operations will be incorporated under the umbrella brand ENGIE Solutions. Previously structured by business activity, each work stream will now be organised into 3 customer-focussed business units: Town and Local Authorities, Industry, and the Tertiary and Proximity sector. Patrick Hourqueig, Director of Tools & Processes for the latter, highlights the challenges and what’s at stake in scheduling interventions for the 7,000 technical staff and field workers carrying out installation maintenance for ENGIE Solutions’ customers.
Mettler Toledo: tangible savings thanks to real time optimization of appointment schedules
Mettler Toledo is a world leader in the manufacture of precision measuring instruments: their weighing solutions and range of equipment for product analysis and testing help customers streamline procedures, and improve productivity while staying within the confines imposed by regulatory constraints
A peaceful summer: how HHPs ensured the well-being of their patients
Summer represents an exciting challenge for home healthcare providers. Discover the strategies and tools that enable them to ensure continuity of care, the availability of medical devices and the safety of the patients they care for when some of their staff are themselves on holiday and repeated heatwaves demand extra attention.
Data: the key to the success of your Field Service Management projects
To optimize your field operations, you need good planning software but – first and foremost – you need data. Which data? Where to find it? How to ensure its quality? And how to go to the next level by mobilizing additional tools and data?