Nomadia Field Service, the solution to optimize your mobile workers' jobs.
Opti-Time Field Service becomes Nomadia Field Service !
Honor your appointments and optimize your technical teams’ time and effort with the benchmark solution for planning and managing field service calls.
Based on user feedback from Gartner Peer Insights, Capterra and GetApp. Sourceforge Top Performer, Winter 2023.
Since 2017, Nomadia has been recognized in the Gartner® Magic Quadrant™ report.
More appointments, less distance.
Nomadia Field Service is the field service management solution that optimizes the schedule of maintenance, controlling, auditing and service activities.
20 to 30% reduction in mileage
Smart planning and route optimization help reduce the distance covered, saving on fuel consumption and CO2 emissions.
20 to 30% more appointments per technician
Thanks to fast, targeted, cost-effective interventions, your teams gain 20 to 30% in productivity and enjoy more agile yet reassuring work conditions.
150 specific parameters taken into account
The artificial intelligence optimization engine assists you in planning and constructing optimized schedules adapted to real-life conditions and hazards in the field.
Optimized service quality
Shorter intervention slots are made available to customers, and commitments are better respected. The customer can track the technician on a map in real time.
All the features.
With Nomadia Field Service, formerly called Opti-Time, you can adopt an eco-responsible approach by optimizing your teams’ routes and schedules in the field.
Assisted, automated scheduling to offer optimized intervention slots in real time.
Whether directly integrated into your online site, connected to your call center, or accessible from your technicians’ or subcontractors’ mobile application, this feature guarantees that your work is optimized, offering a real competitive advantage.
Automatic creation of optimized intervention schedules:
- More than 150 specific parameters may be taken into account;
- on-call worker and subcontractor management;
- continual search for the best appointment;
- planning of recurring appointments and emergency interventions;
- multi-day and multi-technician circuit optimization;
- consideration of road traffic, overnight stays, weather conditions, the need to recharge electric vehicles, etc.;
- respect of customer commitments, etc.
Prediction of the number of workers required, the duration of each intervention, equipment required, etc.
Nomadia Field Service, formerly called Opti-Time, projects models of your work and data to automatically propose interventions adapted to real-life conditions in the field and to your profession.
Optimal distribution of the workload and field teams.
Nomadia Field Service balances your technicians’ workload and helps you determine the ideal sectorization before organizing the intervention circuit.
A number of features foster long-lasting, high-quality customer relationships:
- a personalized appointment portal for principals;
- ecological slot scheduling through the calculation of the time slot with the lowest economic and ecological impact;
- follow-up notifications by email and SMS;
- ETA information and technician tracking on a map;
- personalized reports; satisfaction surveys, etc.
- a detailed agenda with customer and intervention information sheets;
- specific procedures and task lists;
- report entry (signatures, photos, documents, etc.);
- real-time information feedback;
- optimized appointment scheduling;
- equipment and supply scanning;
- disconnected mode.
Communication tools specializing in field collaboration:
- location of nearby co-workers;
- internal messaging;
- assistance in execution using augmented reality;
- embedded document library;
- sharing of field knowledge, etc.
Real-time tracking of vehicle fleet movements on a map and archival of completed circuits.
Because the fleet is geolocated, the planner can monitor the execution of the circuit in real time: view whether interventions are timely or late, view rescheduled or cancelled appointments, and see the difference between the projected and achieved schedules. Alerts make it possible to react quickly to any hazards and keep the customer informed.
A module that generates and processes automatic and optional alerts:
- fall detection system;
- detection of prolonged immobility;
- positive security;
- SOS button.
Nomadia Field Service is a valuable assistance device that improves field team safety.
Interactive dashboards allowing direct access to the main KPIs calculated by the application:
- number of interventions carried out, cancelled, postponed;
- load rate, worker and subcontractor absences;
- comparison of planned circuits vs. completed circuits, etc.
Integrated business templates and advanced configuration to adapt the solution to your own processes.
Nomadia Field Service speaks your language and adapts perfectly to the processes and workflows of your organization and your industry.
An integrated digital adoption platform that makes it easy to get started with the solution:
- On-board guidance;
- Interactive guides;
- Quick tasks and tips & tricks;
- Integrated video supports;
Optimal conditions for the security and confidentiality of your data:
- ISO 27001, ISO 22301, ISO 9001, ISO 14001 certifications, and more;
- Secure Hybrid Cloud;
- Microsoft Azure Architecture;
- SSO authentication;
- Password encryption;
- 24-hr RPO; etc.
Choose the plan that suits your needs.
From 1 to 25 users
Included in the offer:
- Turnkey solution
- Automatic scheduling
- Mobile application
- Follow-up notifications (SMS, email)
- Technician geolocation
Starting from 25 users
Starting from 25 users
Compare the features.
|Nomadia Field Service Essential
|Nomadia Field Service Premium
Interactive schedule revision
Management of contingencies: absences, vacations, cancelled appointments, delays, etc.
Consideration of road traffic
Alerts on conflicts or non-compliance with parameters
Real-time slot proposal
Assisted planning of interventions
Automatic schedule optimization
|Management of mobile resources
Smart identification of technicians' skills
Planning of availability and vacations
Organization by team and agency
Manual overnight stay management
Optimized overnight stay management
Consideration of on-call time
Lone worker protection
|Customer and intervention management
Generation of customer and intervention information sheets
Multi-technicians interventions : managing visits in pairs
Multi-technicians interventions : managing teams visits
Management of recurring visits according to contracts
Real-time monitoring of circuit completion
Interactive proposal of appointment slots to customers
Creation of visitation reports, photos, signatures
Management of products, supplies and equipment
Collaboration, messaging and display of co-workers
|Configuration and administration
User profile management
Creation of performance monitoring dashboards
Nomadia Field Service is an all-encompassing solution for managing field services, aiming to optimize the tasks of your mobile workers.
It facilitates effective appointment management, optimizes routes, and elevates the overall quality of field services.
Through the utilization of Nomadia Field Service, you can minimize mileage, enhance productivity, and provide superior service to your customers.
Nomadia Field Service utilizes an artificial intelligence optimization engine that evaluates more than 150 specific parameters.
These parameters encompass elements such as real-time weather updates, traffic conditions, and the accessibility of EV charging.
The tool aids in generating schedules and routes finely tuned to the specific requirements of your business.
Nomadia Field Service is a versatile solution applicable across various industries.
It is well-suited for companies looking to optimize their field service efficiency, minimize mileage, and increase the number of appointments without compromising quality.
Whether you’re a small business (with fewer than 25 resources) or a large enterprise, Nomadia Field Service can contribute to the enhancement of your field service operations.
The duration to realize the advantages of Nomadia Field Service primarily hinges on the effectiveness of the software integration into your operations.
Typically, the timeframe falls within the range of 3-6 months (varies with each project), yet users frequently note substantial improvements within the initial months of implementation.
Significant reductions in mileage, ranging from 20% to 30%, are commonly observed in the first quarter of utilization, attributable to intelligent planning and route optimization.
Yes, Nomadia Field Service furnishes real-time monitoring of field activities.
It allows you to monitor the real-time locations of your mobile workers on a map, contributing to enhanced service quality.
Additionally, the tool encompasses functionalities like appointment scheduling, report entry, and effective communication with customers, ensuring an elevated customer experience.
Yes, Nomadia Field Service provides various versions, including an API for seamless integration with your existing systems.
Designed for user-friendliness and adaptability, it enables the import and export of data, facilitating the sharing of field service information with your team and customers. This promotes well-informed decision-making.
News and tips on managing interventions.
Request a personalized demonstration or a quote.
Want to learn about our prices, receive a personalized demonstration of Nomadia Field Service, or request a specific quote? Enter your contact information below, and our experts will get back to you as soon as possible.
Any further questions?
You’ll find the answers to our customers’ most frequently asked questions here.
Nomadia is the leading French publisher of SaaS Smart Mobility solutions, guiding more than 175,000 professionals in the field every day. Our solutions are easy to use and quick to roll out, and they guarantee a significant, immediate return on investment.
Combining the expertise of a software integrator / editor with that of a consulting firm, Nomadia’s teams provide you with customized support, from data consulting to the roll-out of mobile terminals. Moreover, our technical support is available 24 hours a day, seven days a week.
Nomadia solutions guide the digital transformation of all types of mobile professionals: traveling sales representatives, delivery drivers, technicians, auditors, healthcare personnel, diagnosticians, service providers, patrolmen, experts, and more.
From small- and medium-sized companies to large corporations, our solutions can be adapted to companies of any size and in any sector.
Each Nomadia solution consists of a ready-to-use SaaS which includes a back office and a mobile business application specially designed for field operations.
Our APIs and their many connectors allow you to integrate our technologies into third-party applications, whether those are custom solutions or market standards.
Our consultant teams can also help you set up a customized solution that is perfectly adapted to your business processes.
As a company committed to the planet, Nomadia naturally asserts a strong CSR (Corporate Social Responsibility) approach. We integrate social, ecological and economic issues into everything we do.
By optimizing the mobility of mobile professionals, our solutions help improve our customers’ productivity, the well-being of their employees, and the impact of their businesses on the environment.