Christophe Rollin

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“TourSolver is a flexible, ergonomic SaaS solution that takes account of all our constraints, and the complex modelling of time windows. TourSolver enabled us to establish ourselves within a dynamic development model.”

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"We benefit in every respect. Time savings in the technician’s timetable. Time savings in alerts and service call management because the company’s technicians can now be deployed immediately to an activity. And greater maintenance team efficiency, empowerment and motivation as well."

Jean-Philippe Claverie

Operations supervisor

"We needed a solution that would facilitate and digitalize the monitoring of mobile after sales service teams’ activities and automate data flows with ERP Sage X3. Doowit is easy-to-use and represents an enormous timesaving, connecting very easily with the ERP. And, what’s more, it’s fun! Among its numerous benefits, our technicians can use Doowit to submit their report in real-time, directly into the ERP."

Élodie Petit

ERP Coordinator

“In response to new omni-channel challenges and emphasizing our strategy of being close to our customers, we especially rely on the tool to create a network of regional shops, combining on-site product availability and deliveries.”

Patricia Maraîcher

Customer marketing manager

“Since incorporating the tool it is now easier to define sectors, and our project responsiveness has increased. We can also improve the ROI on the assignments we are awarded. This is a real asset for our clients.”

Laura Sen

Business Intelligence manager

“We are extremely satisfied with Territory Manager. As a user the most important benefit is the timesaving. The second most important benefit is the greater relevance of the territorial segmentations offered to agencies. It really is an easy tool to use, which avoids weighting errors or simply oversights.”

Anaïs Combes

Project Manager

“Each mobile resource’s optimized schedules are now universally accessible in real time from a desktop computer or smart phone with information on the assignment being immediately sent to the technicians’ devices thanks to the schedules being optimized in real-time.  Customer satisfaction is improved, more time is spent on the customer.”

Jean-Paul Canonne

Technology projects director

“The intelligence of the Opti-Time system enables us to prepare the routes once a month, while conferring the ability to make adjustments between successive scheduling runs. It is an undeniable time-saving, while increasing the entire team’s flexibility and performance.”

Bénigne Fournier

IT Systems Director

“The management teams, dispatchers and schedulers benefit from greater visibility of the technicians’ schedules, their availability, freedom of action and their on-call hours in order to make it easier to respond to customers’ requests.”

Franck Farge

Diffus Method Manager

“Nowadays, a web user can directly order all his diagnostics online with a reliable and flexible offering of appointments, and an attractive price, thereafter obtaining a detailed report within 48 hours of the visit.”

Arnaud Rouillard

IT Manager

“The technician receives his weekly schedule on the application as well as his corrective calls. This mobility tool enables him to perform all his monitoring operations, to upload the time at which he began and ended the call, and to issue all the statutory documents for the customers once his calls have been completed. Callout sheet and quotation books have disappeared, and we are virtually paperless.”

Patrick Hourqueig

Tools & Methods manager

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