“Each mobile resource’s optimized schedules are now universally accessible in real time from a desktop computer or smart phone with information on the assignment being immediately sent to the technicians’ devices thanks to the schedules being optimized in real-time. Customer satisfaction is improved, more time is spent on the customer.”
"We benefit in every respect. Time savings in the technician’s timetable. Time savings in alerts and service call management because the company’s technicians can now be deployed immediately to an activity. And greater maintenance team efficiency, empowerment and motivation as well."
Jean-Philippe Claverie
Operations supervisor
