“The management teams, dispatchers and schedulers benefit from greater visibility of the technicians’ schedules, their availability, freedom of action and their on-call hours in order to make it easier to respond to customers’ requests.”
"We benefit in every respect. Time savings in the technician’s timetable. Time savings in alerts and service call management because the company’s technicians can now be deployed immediately to an activity. And greater maintenance team efficiency, empowerment and motivation as well."