More calls, fewer miles
Opti-Time Field Service is the turnkey field service management solution that enables you to optimize the planning of maintenance, monitoring and servicing activities.
Thanks to these targeted, rapid, and low-cost interventions, your teams’ productivity will increase by between 20 and 30%.
The Artificial Intelligence-based optimization engine enables the construction of schedules that reflect reality in the field and hazards. The service timeslots offered to customers are tighter and commitments are better respected.
The technician has a mobile application tailored to his trade and enjoys information that is updated in real time. The customer receives notifications by email and SMS and tracks the arrival of the technician on a map.
Inclusion of more than 150 business rules
Impeccable service quality
+15 to 30% more appointments per technician
Between 20 and 30% fewer miles travelled
They plan their calls with Opti-Time Field Service
- Assisted and automated planning: giving responsibility to the planning and allocation team using AI-based tools and real-time synchronization
- Hazard management: absences, vacations, cancelled appointments, delays…
- Appointment booking: offering timeslots in real-time
- Managing schedules and calls
- Interactive adjustment of schedule
“Each mobile resource’s optimized schedules are now universally accessible in real time from a desktop computer or smart phone with information on the assignment being immediately sent to the technicians’ devices thanks to the schedules being optimized in real-time. Customer satisfaction is improved, more time is spent on the customer.”
“The intelligence of the Opti-Time system enables us to prepare the routes once a month, while conferring the ability to make adjustments between successive scheduling runs. It is an undeniable time-saving, while increasing the entire team’s flexibility and performance.”
“The management teams, dispatchers and schedulers benefit from greater visibility of the technicians’ schedules, their availability, freedom of action and their on-call hours in order to make it easier to respond to customers’ requests.”
“Nowadays, a web user can directly order all his diagnostics online with a reliable and flexible offering of appointments, and an attractive price, thereafter obtaining a detailed report within 48 hours of the visit.”
“The technician receives his weekly schedule on the application as well as his corrective calls. This mobility tool enables him to perform all his monitoring operations, to upload the time at which he began and ended the call, and to issue all the statutory documents for the customers once his calls have been completed. Callout sheet and quotation books have disappeared, and we are virtually paperless.”
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Nomadia sales teams will support you in your project from beginning to end. You will be offered a solution tailored to your business constraints, the installation of our tools, and a service that is guaranteed operational.