Never forget that your technicians are ambassadors
When your technicians call on customers, they personify your company and play a critical role in satisfying and retaining your customers – provided you give them the wherewithal to play this ambassadorial role.
Maintenance planning document: definition and deployment
For a company to be efficient and to optimize one’s time, you must know how to organize yourself. There are maintenance planning documents precisely for this purpose! Before understanding why and how to deploy this tool in your company, let us discover what this type of planning consists of and how it differs from a maintenance schedule.
Managing uncertainty, the number one challenge facing Field Service Management in the Covid era
The current health measures confront companies with field operations with the worst difficulty for planners: uncertainty – inability to predict and to plan.
Data: the key to the success of your Field Service Management projects
To optimize your field ops, you need good planning software but first and foremost you need data. Which data? How to ensure its quality?
Appointment booking – how about leaving this to your customers?
In 2021, let your customers choose the dates and times of the appointments that suit them without losing out, quite the contrary.
Field professionals: having a mobile business application is no longer a luxury but a necessity!
The use of mobile applications is now necessary to optimize the movements, calls and interactions of field teams!
AI, augmented reality, IoT: finally, a reality in the field! Is it because of the health crisis?
Health situation accelerates the adoption of technologies transforming practices. Discover how to take the optimization of your operations to the next level
Covid-19: what impact on on-site maintenance activities? Feedback from Mettler Toledo and ENGIE Solutions
Since March 2020, installation and maintenance operations on customer premises are deeply modified: feedbacks from Mettler-Toledo and ENGIE Solutions
5 benefits of geolocation for your mobile teams and your company
By equipping your teams with applications using geolocation data, you improve the monitoring of their activity and also the organization of their time.
Water, energy, environment: smart cities start with good resource management
At once laboratories and a showcase for technologies, smart-cities operations were conceived by their promoters as models destined to be reproduced.
